Responsibilities and Tasks
- Work closely with the Customer Service Manager, ensuring delivery of excellent customer service standards.
- Ensure all customers' inquiries, requests, and complaints are dealt with appropriately, courteously, and efficiently in a timely manner.
- Coordinate and manage communication to ensure that information flows freely between C/S and warehouse staff.
- Flexibility around working hours including weekends and bank holidays.
- Logging and tracking jobs on our in-house systems.
- Assisting /covering for fellow team members.
- Create and maintain a high-quality work environment.
- Data entry of jobs on to our in-house systems.
- Any other duties appropriate to the role.
Essential Requirements:
- Experience working in fast-paced customer service environment is essential.
- Excellent planning, and organizational skills
- Strong problem-solving skills.
- Competent in MS Office, including Excel and PowerPoint, and data entry.
- Demonstrated ability to work as part of a cross-functional team.
- Excellent written and verbal communication skills.
- Ability to priorities tasks in a fast-paced environment
- Excellent customer services skills are required.
- Excellent interpersonal & communication skills (written and verbal)
- Must be fluent in English (written and verbal)
